We realize that the importance of customer satisfaction is apparent. Therefore, we strive to provide the best after service possible with the exchange, refund, or repair to ensure our customers are satisfied as outlined in this policy.
CONDITION OF RETURNS
Generally, we accept returns within 30 days after your purchase. If you received an incorrect or defective item(s), you could also return it to us even that you are unsatisfied with the item(s).
Returns request to provide at least one receipt or order number for verification; please save the receipt or order number if needed.
We recommended that all the returns item being complete returned with Original manufacturer box, instructions and manuals, warranty and/or serial number card, cardboard and/or styrofoam packaging, and all other included factory packed accessories.
The product under warranty period and specify the item(s) have repair or replacement services.
Please provide a copy of a receipt or order number together in the return item package (s).
Regardless of condition, products must be packaged appropriately to not incur physical damage during the return.
Please, bear in mind that all the returned products are subject to sold from us.
CONDITION OF REPLACEMENT
We offer product replacement service if you are received the defective item(s)/ wrong item(s) within 30 days.
The replace item(s) must be in brand new, unused condition. jimmybull.com will assess any damage, and the amount of credit will be judged based on whether the returned product was used or damaged.
CONDITION OF REFUND
Shipping fees, handling charge, and/or return shipping costs are Non-Refundable.
Cash refund only issued for you received an incorrect or defective item(s).
To obtain a refund, the returns product must be unused and in good condition with complete packing.
It would help if you had responsibility for paying the shipping charges for the returned products.
A 20% restocking fee will be applied to the returned products if you return a non-defective or wrong item(s).
RETURNS PROCEDURE, PROCESSING TIME AND NOTIFICATION
To process your return online, You need some simple step; Please follow the instructions below:
fill in the correct Return Authorization Request of information on here, or send email to us within 3 days(Day Calculate From delivery Date).
Waiting for our confirmation email, Unauthorized returns may be refused or disregarded.
Please return your item(s) and Full Package; We recommended that all the returns item being complete returned with Original manufacturer box, instructions and manuals, warranty and/or serial number card, cardboard and /or styrofoam packaging, and all other included factory packed accessories.
Please provide a copy of a receipt or order number together in the package of return item.
Once jimmybull.com has received your returned item(s), we will process your return within 2-3 business days. You will receive an email notification when the credit is applied.
The confirmation email will be sent to you If the returned products need replacement and inform you of the shipping information on an item shipped.
If there are any issues or problems with your return/exchange, We will notify you via telephone or email.